Often, before someone may be able to assist you, they will need to know the Project you are going through, the codes and platform, the specific error generated, and other information. Vague support requests just end up requiring a volley of question and answer, lengthening the time it takes to resolve an issue. Of course you should still provide enough context for the information to be useful.

People are more likely to respond to posts which ask nicely for assistance over those that demand it or complain. Politeness can make a difference.